IT MANAGEMENT
DELIVERABLES OF MANAGED IT SERVICES
Increased IT services and infrastructure efficiency supported by:
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Network diagrams
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Architecture descriptions
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Configuration management database
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Implementation plan for infrastructure improvements
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Documented operating procedures
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Transparent service:
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Regular service reports
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Quarterly maintenance reports (performance, security, capacity, issues, patching, backups)
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Health check reports
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Security audit reports
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Incident reports
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CSAT and user adoption rate improvement via:
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Surveys and action points based on the assessment results
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Training materials for users
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Compliance with industry standards:
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Regulatory compliance reports.
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Cost-effective user support with:
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Knowledge base articles
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FAQ
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User guides
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DELIVERABLES OF MANAGED IT SERVICES
Basic
Continuous support and optimization:
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Proactive infrastructure monitoring
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IT infrastructure administration:
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L1, L2, L3 support
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Cloud usage optimization
Extended
Includes the Basic package and assistance with new infrastructure initiatives:
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Analyzing problems in IT infrastructure and providing recommendations
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Designing a new IT infrastructure or its components
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Designing CI/CD pipelines
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Advising on security improvement using the SecOps approach
Extended Plus
Includes the Extended package and modernization of your IT infrastructure:
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Application and data warehouse migration to the cloud
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Integration of cloud and on-premises apps
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Infrastructure and app evolution:
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Introduction of minor fixes and major updates
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Customizations and integrations with SaaS products
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App delivery automation
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