IT Support

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IT SUPPORT

IT SUPPORT

At Vantisco, our IT support services are designed to maintain seamless IT workflows and reduce operational costs. We offer a comprehensive range of services, including an IT Help Desk, Network Operations Center (NOC), and software support, all aimed at delivering an exceptional user experience and continuous optimization of your IT processes.

Our IT Support Services Include:

IT Help Desk: Our IT Help Desk provides prompt and effective technical support, addressing any issues or queries your team may encounter. From troubleshooting software problems to resolving hardware issues, our help desk is dedicated to minimizing downtime and ensuring smooth day-to-day operations.
Network Operations Center (NOC): Our NOC team offers 24/7 monitoring and management of your network infrastructure. By proactively identifying and resolving potential issues before they escalate, we help maintain the reliability and performance of your IT environment, ensuring your business operates without interruption.
Software Support: We provide ongoing maintenance and support for your software applications, ensuring they are always updated and functioning optimally. Whether it’s fixing bugs, implementing new features, or ensuring compatibility with other systems, our software support services help keep your IT environment running efficiently.

Why Choose Vantisco for IT Support?

Reliability: Our services are designed to ensure the continuous operation of your IT systems, minimizing downtime and maximizing productivity.
Cost-Effectiveness: By optimizing IT workflows and reducing inefficiencies, we help you lower IT costs while maintaining high service quality.
Superior User Experience: We focus on delivering a seamless user experience, ensuring that your team has the support they need to perform their best.
Continuous Improvement: Our IT support services are geared towards on-the-go improvement of your IT processes, adapting to your evolving needs and keeping your business ahead of the curve.

Partner with Vantisco for IT support services that keep your business running smoothly, efficiently, and cost-effectively. Let us help you maintain a failsafe IT environment that supports your growth and success.

WHAT YOU GET WITH IT SUPPORT SERVICES

Multi-tier incident resolution pipeline
- L1. A user support team.
- L2. A technical support team.
- L3. A team of software engineers.
Detailed descriptions of the IT infrastructure and operating procedures:
SOPs for ticket resolution, change and incident management, CI/CD flows.

Network maps.

Configuration management database.

Infrastructure improvement plan.
Self-service training materials for users:
- Knowledge base articles.
- FAQs.
- User manuals.
User satisfaction and adoption improvements:
- UX testing/monitoring.
- Surveys and user experience studies with CSAT improvement plans based on their results.
Regulatory compliance assessments.
- IT environment benchmarking against PCI DSS, HIPAA, etc.
- Compliance gap mitigation plans.
Regular and transparent reporting:
Service level reports.

Maintenance reports.

Health check reports.

Security assessment reports.

Incident reports with root cause analysis.

IT SUPPORT SERVICES

Feasibility analysis of IT support projects

Before we take up your app or infrastructure support, we analyze TCO and ROI of supported assets and assess how far these financial estimates will be improved after we commence the support.

Result-oriented service and transparent reporting

Our IT support activities and service quality are reflected in regular reports with clear metrics for strict compliance with service level objectives. In our support projects, we use the following KPIs:

Change requests implemented.
Change requests waiting in the backlog.
The satisfaction of key stakeholders.
User satisfaction.
Application availability.
MTTR (Mean Time to Recovery).

Long-term collaboration

We believe that long-term IT support is mutually beneficial for a customer and a service provider, as a longer service term means fewer transition periods and integration phases for the customer and well-tailored working routines for the support team.

CHOOSE YOUR SERVICE OPTION

IT Help Desk

L1, L2, L3 support for enterprises, software companies and MSPs.

Introduction of efficient SOPs and ITSM processes.
Resolution of reported incidents.
User satisfaction rate management.
Knowledge base maintenance.
Regular reporting.

Network Operations Center

Preventive monitoring of IT network with L2, L3 support.

NOC setup and introduction of efficient workflows and policies.
24×7 network monitoring, health checks, incident resolution.
Regular reporting.

Application Support

L1, L2, L3 support and proactive improvement of your cloud or on-premises application, including:

Monitoring, testing, code reviews.
Configuring, hotfixes, code changes.
Cloud consumption optimization.
User satisfaction rate management.
Regular reporting.

Full IT Support

Comprehensive support of your IT infrastructure, including:

IT help desk.
Network Operations Center.
Software support.

IT SUPPORT

Our IT Support Services Include:

WHAT YOU GET WITH IT SUPPORT SERVICES

Multi-tier incident resolution pipeline

L1. A user support team.

L2. A technical support team.

L3. A team of software engineers.

Detailed descriptions of the IT infrastructure and operating procedures:

SOPs for ticket resolution, change and incident management, CI/CD flows.

Network maps.

Configuration management database.

Infrastructure improvement plan.

Self-service training materials for users:

Knowledge base articles.

FAQs.

User manuals.

User satisfaction and adoption improvements:

UX testing/monitoring.

Surveys and user experience studies with CSAT improvement plans based on their results.

Regulatory compliance assessments.

IT environment benchmarking against PCI DSS, HIPAA, etc.

Compliance gap mitigation plans.

Regular and transparent reporting:

Service level reports.

Maintenance reports.

Health check reports.

Security assessment reports.

Incident reports with root cause analysis.

IT SUPPORT SERVICES

Feasibility analysis of IT support projects

Before we take up your app or infrastructure support, we analyze TCO and ROI of supported assets and assess how far these financial estimates will be improved after we commence the support.

Result-oriented service and transparent reporting

Our IT support activities and service quality are reflected in regular reports with clear metrics for strict compliance with service level objectives. In our support projects, we use the following KPIs:

Change requests implemented.

Change requests waiting in the backlog.

The satisfaction of key stakeholders.

User satisfaction.

Application availability.

MTTR (Mean Time to Recovery).

Long-term collaboration

We believe that long-term IT support is mutually beneficial for a customer and a service provider, as a longer service term means fewer transition periods and integration phases for the customer and well-tailored working routines for the support team.

CHOOSE YOUR SERVICE OPTION

IT Help Desk

L1, L2, L3 support for enterprises, software companies and MSPs.

Introduction of efficient SOPs and ITSM processes.

Resolution of reported incidents.

User satisfaction rate management.

Knowledge base maintenance.

Regular reporting.

Network Operations Center

Preventive monitoring of IT network with L2, L3 support.

NOC setup and introduction of efficient workflows and policies.

24×7 network monitoring, health checks, incident resolution.

Regular reporting.

Application Support

L1, L2, L3 support and proactive improvement of your cloud or on-premises application, including:

Monitoring, testing, code reviews.

Configuring, hotfixes, code changes.

Cloud consumption optimization.

User satisfaction rate management.

Regular reporting.

Full IT Support

Comprehensive support of your IT infrastructure, including:

IT help desk.

Network Operations Center.

Software support.